We ask that you provide more than 24-hour notice from your scheduled appointment for any cancellations or changes through our online booking platform, call or email. Notice provided 12-24 hours from your scheduled appointment will result in a charge equal to 50% of the appointment scheduled. Notice provided less than 12 hours from your scheduled appointment will result in a charge equal to 100% of planned service. Should this happen more than once, we will no longer allow future appointments to be scheduled.
No Call/No Show
Failure to arrive for a scheduled appointment without contacting us via phone or email to cancel or change your appointment will result in a charge equal to 100% of the appointment scheduled
Refunds
We do not offer refunds of any kind. If you do not love your hair, let us know within 7 days of your service and our team will make it right. After 7 days, any concerns will not immediately be considered a complimentary adjustment and will be assessed on a case by case basis. This may result in additional service/product fees.